With our BPO solutions, your eCommerce operations will sail smoothly
Businessfocus360's eCommerce BPO services are all about convenience and efficiency. Our offerings for eCommerce services consist of a range of back-office functions, such as order management, customer service, sales support, and more.
Managing online businesses, mainly shops and stores is not your everyday, run-of-the-mill job. There are no set timeframes to work, and you may have to deal with a variety of people with various demands or requests. You have to always be on top of your game to make the most out of what you have, particularly if you are just starting out with eCommerce.
That's where eCommerce outsourcing can help. Instead of working 24/7 just to assure your business is bringing in revenue, you can leverage eCommerce outsourcing companies such as Businessfocus360 to handle the day-to-day operations while you focus on the bigger picture.
eCommerce outsourcing will save you time and money, and most importantly, allow you to focus on growth rather than simply staying afloat.
This is how our dedicated team of professionals will support you
Order Management
This is arguably the most time-consuming aspect of an eCommerce business. Ensuring new orders are recorded, processed, and shipped on time, managing inventory, and providing customer support are all very resource-intensive tasks. Our order management outsourcing services will provide a dedicated team for your business to efficiently manage all these aspects.
Customer Service
We have a group of professionally trained customer service personnel that will handle any and all customer correspondence on your behalf. This is also complemented by our call centre outsourcing services.
Catalogue Management
Keeping your eCommerce catalogues up-to-date and fresh can be a challenging task. We will help keep your catalogues updated and provide inventory management services to complement this service. We also offer eCommerce data entry services as part of our catalogue management services.
Sales Support
A majority of the sales correspondence for eCommerce businesses occurs through calls, emails, and live chat. We offer sales support services for all these facets of communication, driving sales and revenue forward.
Digital Marketing
Our digital marketing services range from Search Engine Optimisation for your eCommerce website to email marketing services, social media management, and content marketing.
Image and Video Editing
Image editing for your product photoshoots, corporate photoshoots, and social media content is covered in the image editing aspect. As for video editing, TV commercials, social media and other digital media advertisements, digital content (for YouTube, etc.) will be edited and prepared according to your requirement.
We are a BPO company based in Sri Lanka, serving a range of industries, eCommerce, Finance, HR etc. and our data management services range from data entry and processing to document digitisation and call centre services. As a result of our adherence to global standards and almost a decade of industry experience, we have been able to expand our operations to Asia.
Sri Lanka offers an incredible amount of untapped, skilled labour that your company could utilise to grow.
What is eCommerce outsourcing?
Simply put, it is the process where you utilise outside help to keep your eCommerce operations running smoothly. This can involve order management, customer and tech support, digital marketing, and a thousand more services that will keep the day-to-operations running while freeing you up to focus on what really matters for your business, growth.
What types of roles can I expect to fill with eCommerce outsourcing?
We at Businessfocus360 offer professionals from a variety of subjects, such as customer service representatives, digital marketers, SEO experts, designers and editors, data entry specialists, and administrators.
What BPO services does Businessfocus360 undertake?
Businessfocus360 undertakes practically all aspects of data management as it pertains to outsourcing practices. We handle data entry, data processing, form processing, document digitisation, and call centre services
Where is Businessfocus360 located?
We are located in Sri Lanka, however; we serve clients all over, from the Americas to Europe, Asia, and Oceania.
With our BPO solutions, your eCommerce operations will sail smoothly
Businessfocus360's eCommerce BPO services are all about convenience and efficiency. Our offerings for eCommerce services consist of a range of back-office functions, such as order management, customer service, sales support, and more.
Managing online businesses, mainly shops and stores is not your everyday, run-of-the-mill job. There are no set timeframes to work, and you may have to deal with a variety of people with various demands or requests. You have to always be on top of your game to make the most out of what you have, particularly if you are just starting out with eCommerce.
That's where eCommerce outsourcing can help. Instead of working 24/7 just to assure your business is bringing in revenue, you can leverage eCommerce outsourcing companies such as Businessfocus360 to handle the day-to-day operations while you focus on the bigger picture.
eCommerce outsourcing will save you time and money, and most importantly, allow you to focus on growth rather than simply staying afloat.
This is how our dedicated team of professionals will support you
Order Management
This is arguably the most time-consuming aspect of an eCommerce business. Ensuring new orders are recorded, processed, and shipped on time, managing inventory, and providing customer support are all very resource-intensive tasks. Our order management outsourcing services will provide a dedicated team for your business to efficiently manage all these aspects.
Customer Service
We have a group of professionally trained customer service personnel that will handle any and all customer correspondence on your behalf. This is also complemented by our call centre outsourcing services.
Catalogue Management
Keeping your eCommerce catalogues up-to-date and fresh can be a challenging task. We will help keep your catalogues updated and provide inventory management services to complement this service. We also offer eCommerce data entry services as part of our catalogue management services.
Sales Support
A majority of the sales correspondence for eCommerce businesses occurs through calls, emails, and live chat. We offer sales support services for all these facets of communication, driving sales and revenue forward.
Digital Marketing
Our digital marketing services range from Search Engine Optimisation for your eCommerce website to email marketing services, social media management, and content marketing.
Image and Video Editing
Image editing for your product photoshoots, corporate photoshoots, and social media content is covered in the image editing aspect. As for video editing, TV commercials, social media and other digital media advertisements, digital content (for YouTube, etc.) will be edited and prepared according to your requirement.
We are a BPO company based in Sri Lanka, serving a range of industries, eCommerce, Finance, HR etc. and our data management services range from data entry and processing to document digitisation and call centre services. As a result of our adherence to global standards and almost a decade of industry experience, we have been able to expand our operations to Asia.
Sri Lanka offers an incredible amount of untapped, skilled labour that your company could utilise to grow.
What is eCommerce outsourcing?
Simply put, it is the process where you utilise outside help to keep your eCommerce operations running smoothly. This can involve order management, customer and tech support, digital marketing, and a thousand more services that will keep the day-to-operations running while freeing you up to focus on what really matters for your business, growth.
What types of roles can I expect to fill with eCommerce outsourcing?
We at Businessfocus360 offer professionals from a variety of subjects, such as customer service representatives, digital marketers, SEO experts, designers and editors, data entry specialists, and administrators.
What BPO services does Businessfocus360 undertake?
Businessfocus360 undertakes practically all aspects of data management as it pertains to outsourcing practices. We handle data entry, data processing, form processing, document digitisation, and call centre services
Where is Businessfocus360 located?
We are located in Sri Lanka, however; we serve clients all over, from the Americas to Europe, Asia, and Oceania.