About

Businessfocus 360

Creating Happiness

Businessfocus360 focuses on high quality back office services to support our clients based on their competitive service/product offering. We have a team of skilled and dedicated professionals handling documentation, communication as well as administration that can be completed based on client based KPI’s.

We offer competitive rates and guarantee high quality every time.

 
 

Our Vision

Our vision is to create happiness through enhanced customer experience management.

Our Mission

Our mission is to strive for excellence in Business Process Outsourcing services, fostering mutual fulfilment in every interaction we handle.

Our Services

 
 

Our Values

  • Our customers are at the core of everything we do. We prioritize their needs, strive to understand their unique requirements, and tailor our services to provide the best solutions, ensuring a truly customer-centric experience.
  • We proudly uphold our commitment to being an equal opportunity organization. We foster an inclusive and diverse work environment, providing all individuals with equal access to opportunities, regardless of their background or identity.
  • We pride ourselves on being a sustainable organization committed to environmental stewardship and social responsibility. Our core values drive us to implement eco-friendly practices and support community initiatives, ensuring a positive impact on the planet and society.
 
 
 
 
 

Businessfocus360

Humble Beginnings

Creating Happiness

Businessfocus360 was the brainchild of two brothers, Lakmal Ratnayake and Lakseth Ratnayake back in 2014, where the company was only a 2 man operation. Lakmal’s and Lakseth’s focus on raising customer service standards in Sri Lanka led them on a journey to develop Businessfocus360 main product CEM. The main goal was to quantify customer feedback that translates to actual strategic planning for the management of any organization.

Over the years they managed to refine the product offering by advancing analytics of customer feedback data and today businessfocus360 CEM reports are the measurement of customer experience in many top organizations in the country.

About

Businessfocus 360

Creating Happiness

Businessfocus360 focuses on high quality back office services to support our clients based on their competitive service/product offering. We have a team of skilled and dedicated professionals handling documentation, communication as well as administration that can be completed based on client based KPI’s.

We offer competitive rates and guarantee high quality every time.

 
 

Our Vision

Our vision is to create happiness through enhanced customer experience management.

Our Mission

Our mission is to strive for excellence in Business Process Outsourcing services, fostering mutual fulfilment in every interaction we handle.

Our Services

 
 

Our Values

  • Our customers are at the core of everything we do. We prioritize their needs, strive to understand their unique requirements, and tailor our services to provide the best solutions, ensuring a truly customer-centric experience.
  • We proudly uphold our commitment to being an equal opportunity organization. We foster an inclusive and diverse work environment, providing all individuals with equal access to opportunities, regardless of their background or identity.
  • We pride ourselves on being a sustainable organization committed to environmental stewardship and social responsibility. Our core values drive us to implement eco-friendly practices and support community initiatives, ensuring a positive impact on the planet and society.
 
 

Businessfocus360

Humble Beginnings

Creating Happiness

Businessfocus360 was the brainchild of two brothers, Lakmal Ratnayake and Lakseth Ratnayake back in 2014, where the company was only a 2 man operation. Lakmal’s and Lakseth’s focus on raising customer service standards in Sri Lanka led them on a journey to develop Businessfocus360 main product CEM. The main goal was to quantify customer feedback that translates to actual strategic planning for the management of any organization.

Over the years they managed to refine the product offering by advancing analytics of customer feedback data and today businessfocus360 CEM reports are the measurement of customer experience in many top organizations in the country.