Our call centres are staffed with professionally trained, well-spoken teams dedicated to supporting your business
Any and all of your call centre service requirements are met by Businessfocus360. We offer a range of outsourced back-office functions to facilitate the smooth operation of your business. We offer BPO services to a range of industries, such as eCommerce, Banking, Finance, HR etc
Shouldn’t I be dealing with my customers directly?
While this may be the ideal situation in your eyes, if your business is spending more time and resources on inbound and outbound customer service operations, it will stall the focus on core business operations.
This is where you will find call centre outsourcing companies, like Businessfocus360, useful. We allow you to do what you do best, while we take care of the secondary, albeit very important, task of customer service
We have a wide range of call centre services that you can pick and choose from to fit your business model
Inbound Call Centre Services
We receive calls on your behalf.
Our inbound services will resolve any and all queries your customers might have. From support questions to order processing and dispatch services, we manage it all. We also provide Hotline management services under this category.
Outbound Call Centre Services
We make calls on your behalf
We never do our customer outreach programmes on a whim. We carry out extensive research, establish your ideal target audience, and make in-depth outreach strategies to ensure the highest rates of success.
Telemarketing Call Centre Services
We will drive your sales
Our telemarketing professionals are masters of their craft. They will strive to support your bottom line by driving awareness and sales, and they will help you build a loyal customer base by fostering mutually beneficial relationships with customers.=
Technical Support Call Centre Services
We solve technical issues
Technical support is an increasingly important aspect of many businesses, particularly in the technology sector. Our team of professionals will learn about your offerings front-to-back, enough to solve any issue customers might have without having to consult you or a script.
Live Chat Services
We are 24/7 online
Our live chat services will allow you to provide any type of support to your customers online. We keep our services online 24/7 to promptly respond to any issues and our live chat service staff is specifically trained to communicate in those environments.
Customer Complaint Line Management
We will resolve complaints with care.
Our staff is trained to handle complex complaints in multiple industries & we are constantly evolving into broader scopes & organizations. We will ensure that all customer complaints are handled professionally & prompt solutions are provided at available capacity.
Customer Feedback Management
We will collect valuable insights for growth.
Our comprehensive service gathers feedback from multiple channels, providing actionable insights for continuous improvement. With real-time monitoring, we help you deliver exceptional customer experiences.
Customer Hotline Management
We are prompt, reliable and always available.
Our trained representatives promptly respond to inquiries, resolve issues on the spot, and offer a seamless experience. With customizable greetings and call scripts, we align with your brand voice to build lasting customer relationships.
We are a BPO company based in Sri Lanka, serving a range of industries, eCommerce, Finance, HR etc. and our data management services range from data entry and processing to document digitisation and call centre services. As a result of our adherence to global standards and almost a decade of industry experience, we have been able to expand our operations to Asia.
Sri Lanka offers an incredible amount of untapped, skilled labour that your company could utilise to grow.
Why is a call centre solution important to my business?
Call centre customer service is the frontline for your business. It plays a vital role in delivering a great customer care experience that will directly impact customer retention and loyalty towards your brand.
The best part of having an efficient call centre is that customers do not need to wait in line for a long time. In fact, they can just send an email and get a reply within a certain period of time. Our call centres are available 24/7 and your customers will be able to get in touch with your business anytime. Our strategic peak volume management services will help your company significantly reduce problems related to peak planning and management as well.
What are inbound and outbound call centres?
Inbound call centres receive calls on behalf of the client company, such as customer service calls, and outbound call centres make calls on behalf of the client company, such as sales calls. Businessfocus360 provides both types of call centre BPO services alongside others.
What BPO services does Businessfocus360 undertake?
Businessfocus360 undertakes practically all aspects of data management as it pertains to outsourcing practices. We handle data entry, data processing, form processing, document digitisation, and call centre services
Where is Businessfocus360 located?
We are located in Sri Lanka, however; we serve clients all over, from the Americas to Europe, Asia, and Oceania.
Our call centres are staffed with professionally trained, well-spoken teams dedicated to supporting your business
Our call centres are staffed with professionally trained, well-spoken teams dedicated to supporting your business
Any and all of your call centre service requirements are met by Businessfocus360. We offer a range of outsourced back-office functions to facilitate the smooth operation of your business. We offer BPO services to a range of industries, such as eCommerce, Banking, Finance, HR etc
Shouldn’t I be dealing with my customers directly?
While this may be the ideal situation in your eyes, if your business is spending more time and resources on inbound and outbound customer service operations, it will stall the focus on core business operations.
This is where you will find call centre outsourcing companies, like Businessfocus360, useful. We allow you to do what you do best, while we take care of the secondary, albeit very important, task of customer service
We have a wide range of call centre services that you can pick and choose from to fit your business model
Inbound Call Centre Services
We receive calls on your behalf.
Our inbound services will resolve any and all queries your customers might have. From support questions to order processing and dispatch services, we manage it all. We also provide Hotline management services under this category.
Outbound Call Centre Services
We make calls on your behalf
We never do our customer outreach programmes on a whim. We carry out extensive research, establish your ideal target audience, and make in-depth outreach strategies to ensure the highest rates of success.
Telemarketing Call Centre Services
We will drive your sales
Our telemarketing professionals are masters of their craft. They will strive to support your bottom line by driving awareness and sales, and they will help you build a loyal customer base by fostering mutually beneficial relationships with customers.=
Technical Support Call Centre Services
We solve technical issues
Technical support is an increasingly important aspect of many businesses, particularly in the technology sector. Our team of professionals will learn about your offerings front-to-back, enough to solve any issue customers might have without having to consult you or a script.
Live Chat Services
We are 24/7 online
Our live chat services will allow you to provide any type of support to your customers online. We keep our services online 24/7 to promptly respond to any issues and our live chat service staff is specifically trained to communicate in those environments.
Customer Complaint Line Management
We will resolve complaints with care.
Our staff is trained to handle complex complaints in multiple industries & we are constantly evolving into broader scopes & organizations. We will ensure that all customer complaints are handled professionally & prompt solutions are provided at available capacity.
Customer Feedback Management
We will collect valuable insights for growth.
Our comprehensive service gathers feedback from multiple channels, providing actionable insights for continuous improvement. With real-time monitoring, we help you deliver exceptional customer experiences.
Customer Hotline Management
We are prompt, reliable and always available.
Our trained representatives promptly respond to inquiries, resolve issues on the spot, and offer a seamless experience. With customizable greetings and call scripts, we align with your brand voice to build lasting customer relationships.
We are a BPO company based in Sri Lanka, serving a range of industries, eCommerce, Finance, HR etc. and our data management services range from data entry and processing to document digitisation and call centre services. As a result of our adherence to global standards and almost a decade of industry experience, we have been able to expand our operations to Asia.
Sri Lanka offers an incredible amount of untapped, skilled labour that your company could utilise to grow.
Why is a call centre solution important to my business?
Call centre customer service is the frontline for your business. It plays a vital role in delivering a great customer care experience that will directly impact customer retention and loyalty towards your brand.
The best part of having an efficient call centre is that customers do not need to wait in line for a long time. In fact, they can just send an email and get a reply within a certain period of time. Our call centres are available 24/7 and your customers will be able to get in touch with your business anytime. Our strategic peak volume management services will help your company significantly reduce problems related to peak planning and management as well.
What are inbound and outbound call centres?
Inbound call centres receive calls on behalf of the client company, such as customer service calls, and outbound call centres make calls on behalf of the client company, such as sales calls. Businessfocus360 provides both types of call centre BPO services alongside others
What BPO services does Businessfocus360 undertake?
Businessfocus360 undertakes practically all aspects of data management as it pertains to outsourcing practices. We handle data entry, data processing, form processing, document digitisation, and call centre services
Where is Businessfocus360 located?
We are located in Sri Lanka, however; we serve clients all over, from the Americas to Europe, Asia, and Oceania.