Mystery Shopper

Competitor analysis

CEM - Measuring Customer Experience

Organizations are always looking at ways to improve customer service delivery. In order to grow and achieve excellent customer satisfaction ratings it is imperative to measure the customer buying experience in an objective manner. This is where businessfocus360 helps organizations to get a quick, reliable and quality feedback from the customers perspective. It is an invaluable tool in aiding the evaluation of teams customer care performance levels, training budgets and company mission statements delivery to the core customer sector.

Our clients also use mystery shopper activities to analyse service delivery of close competitors so that comparisons can be made and targets can be set for each department and employee.